Napoleon BBQ - ROGUE® XT 525 SIB - Natural Gas-United Backyard

Napoleon BBQ

Napoleon BBQ - ROGUE® XT 525 SIB - Natural Gas

SKU : RXT525SIBNK-1

ONE TIME INVESTMENT

$1,049.00

Order On
Mar 22nd

Production
Mar 23rd

Shipped
Mar 26th

Delivered
Mar 26th

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Description

Napoleon Rogue® 525 Natural Gas Grill with Infrared Side Burner

The Napoleon Rogue® 525 Natural Gas Grill with Infrared Side Burner in Black is a large and durable, easy-to-maintain gas grill. Featuring four main burners, stainless steel sear plates, cast grids, and a high-top lid, this grill has everything you need for gourmet meals. Sear restaurant-style steaks on the integrated sizzle zone side burner while generous side shelves provide plenty of prep space.

Key Features

High Cooking Power: The Rogue XT 525 features 4 main burners, 57,000 total BTU's, and 805 square inches of total grilling area including the infrared sear station.
Precise Heat Control: Allows you to grill and roast at lower temperatures or turn up the heat for searing.
Durable and Stylish: Black porcelain enamel lid and doors with black powder coat control panel and side shelves stand up to any weather and don't show fingerprints.
Even Heating: Porcelainized cast iron cooking grids provide even heating and perfect sears on food. Reverse grids for larger sear marks, with grooves that hold juices against food to retain moisture.
Perfect Searing: Get steakhouse-style sears on steaks using the integrated sear station with infrared heat for incredibly high temperatures. It is also perfect for preparing sauces and side dishes.
Space-Saving Design: Folding side shelves allow the Rogue 525 to be tucked away for storage.
Instant Ignition: Battery-free ignition system lights burners immediately with a jet of flame.
Unique Cooking Grids: The unique wave shape cooking grids provide even heating, prevent food from falling through, and produce exceptional sear marks.
Efficient Sear Plates: Dual-level stainless steel sear plates catch and vaporize drippings, protecting burners and keeping the barbecue cleaner.
Easy Mobility: Easy to move on locking caster wheels.
Assembly Instructions: Check out our detailed assembly instructions on the BILT app for this model.

Specifications

Main Burners	4
Total BTU's	57,000
Total Grilling Area	805 square inches

WARRANTY

Napoleon BBQ Warranty Details

General Warranty Information

Napoleon offers extensive warranties for their various grill models, ensuring high-quality and durable products. Below are the specific warranty details for different Napoleon products:

Lifetime Limited Warranty

Coverage: Prestige®, Prestige PRO™ series, and built-in models.
Details: This lifetime warranty covers the stainless steel lid and the cast aluminum components for these models.

15-Year Full Warranty

Coverage: Rogue®, Rogue XT, Rogue SE, and Legend series.
Details: This warranty covers the entire grill for 15 years from the date of purchase.

10-Year Full Warranty

Coverage: Freestyle™ series and several built-in components including the Oasis™ series.
Details: This warranty covers all parts of these models for 10 years from the date of purchase.

5-Year Warranty

Coverage: Ceramic infrared burners and enameled cast iron cooking grids.
Details: This warranty includes a 50% discount on replacement parts up to the 10th year.

3-Year Warranty

Coverage: Patioflame® tables and burners.
Details: This warranty covers the aluminum table tops, stainless steel burner pans, and all other parts.

1-Year Warranty

Coverage: Specific models like the Bellagio™ patio heaters.
Details: This warranty covers all components for one year from the date of purchase.

Filing a Claim

To file a warranty claim, customers should contact Napoleon’s customer service. Proof of purchase and details of the defect are required. Claims can be initiated through their online warranty claim form.

Contact Information

For warranty claims or further assistance, contact Napoleon at:

Phone: Available through your local dealer.
Email: Available through your local dealer.
Website: www.napoleon.com/en/us/grills

SHIPPING POLICY

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

RETURNS & REFUNDS

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

Condition: Products must be in original packaging and re-sellable.
Return Window: File an RMA request within 30 days.
Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

Approval: Returns must be approved by United Backyard.
Form Submission: Complete the RMA form with pictures.
Shipping: Ship approved RMA's within 30 days.

Specific Situations

Damaged Products: Refuse shipment and contact customer service immediately.
Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

Visible Damage: Refuse shipment and contact us with photos.
Concealed Damage: Report within 48 hours with photos.
Missing or Incorrect Items: Report within 48 hours.

Refund Process

Initiation: Request within 30 days of receipt.
Conditions: Return in original condition with all accessories.
Timeline: Refunds processed within 2 business days after inspection.
Bank Processing: May take up to 5 business days.
Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
Exchanges: Follow the return process and place a new order.

Contact Information

Phone: 1 (844) 659-1284
Email: support@unitedbackyard.com

Thank you for choosing United Backyard!

Need help?

Frequently Asked Questions

Order Installation & Use Warranty & Returns

Order

What are the shipping costs associated with the products? Are there any hidden fees?

Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.

Do you ship overseas?

Unfortunately, we currently ship only within the 50 US states.

How long will it take to get my orders?

We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.

Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.

Installation & Use

Do you provide installation services, or do I need to set it up myself?

We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.

Warranty & Returns

Is there a warranty on the products? What does it cover?

Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.

What if the product arrives damaged or there are missing parts?

We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.

Can I return the product if I'm not satisfied or if it doesn't fit my space as expected?

Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.

Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.

Please reach out to us to discuss product specific return policies before purchasing your unit.

Good but not Great

It’s a good grill overall. The cooking area is spacious, but I had some issues with uneven heating.

Could be Better

It's a good grill, but I wish the side burner was a bit more powerful. Otherwise, it cooks well and is easy to use.

Worth the Investment

Excellent build quality and performance. The side burner adds great versatility. I’ve cooked everything from steaks to pizzas on it!

Great Grill, Minor Issues

I love the grilling experience this unit provides. However, I did have some issues with the igniter initially. Customer service was helpful and resolved it quickly.