Bromic - TUNGSTEN 500 MOBILE NG-United Backyard

Bromic

Bromic - TUNGSTEN 500 MOBILE NG

SKU : BH0510005

ONE TIME INVESTMENT

$2,130.00

Order On
Mar 22nd

Production
Mar 23rd

Shipped
Mar 26th

Delivered
Mar 26th

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This Product is incredibly high demand across the US.

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Description

Tungsten 500 Mobile NG (Box 1 of 2; Box 2 of 2) Bromic (BH0510005)

Design: Features a mobile design for easy portability.
Heat Output: Provides powerful natural gas heating.
Durability: Constructed with robust materials for long-lasting performance.

SPECIFICATIONS
Model	Tungsten 500 Mobile NG
Brand	Bromic
SKU	BH0510005

WARRANTY

Bromic Warranty Details

General Warranty Information

Bromic offers comprehensive warranties for their various heating products, ensuring customer satisfaction and product reliability. Below are the specific warranty details for different Bromic products:

Platinum Series

Platinum Electric: 1-year parts warranty.
Platinum Electric Marine: 5-year parts warranty (valid for land-based applications only, does not cover installations on marine vessels).
Platinum Gas: 1-year parts warranty.

Tungsten Series

Tungsten Series: 1-year parts warranty, with a 7-year warranty on elements.
Tungsten Portable: 1-year parts warranty.

Eclipse Series

Eclipse Series: 1-year parts warranty.

Controllers

Controllers: 1-year parts warranty.

Service and Labor Responsibility

Under this limited warranty, Bromic will provide a replacement heater or part. However, the owner is responsible for all other costs, which may include:

Labor charges for service, removal, or reinstallation.
Shipping and delivery charges for the new heater or replacement part.
Any materials and/or permits required for installation.

Claim Procedure

To initiate a warranty claim, contact the dealer/retailer who sold the heater or any other dealer handling Bromic products. Ensure you provide proof of purchase and a detailed description of the issue.

Contact Information

For any warranty claims or further assistance, you can reach Bromic at:

Phone: 1-800-301-1293
Email: support@bromic.com

SHIPPING POLICY

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

RETURNS & REFUNDS

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

Condition: Products must be in original packaging and re-sellable.
Return Window: File an RMA request within 30 days.
Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

Approval: Returns must be approved by United Backyard.
Form Submission: Complete the RMA form with pictures.
Shipping: Ship approved RMA's within 30 days.

Specific Situations

Damaged Products: Refuse shipment and contact customer service immediately.
Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

Visible Damage: Refuse shipment and contact us with photos.
Concealed Damage: Report within 48 hours with photos.
Missing or Incorrect Items: Report within 48 hours.

Refund Process

Initiation: Request within 30 days of receipt.
Conditions: Return in original condition with all accessories.
Timeline: Refunds processed within 2 business days after inspection.
Bank Processing: May take up to 5 business days.
Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
Exchanges: Follow the return process and place a new order.

Contact Information

Phone: 1 (844) 659-1284
Email: support@unitedbackyard.com

Thank you for choosing United Backyard!

Need help?

Frequently Asked Questions

Order Installation & Use Warranty & Returns

Order

What are the shipping costs associated with the products? Are there any hidden fees?

Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.

Do you ship overseas?

Unfortunately, we currently ship only within the 50 US states.

How long will it take to get my orders?

We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.

Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.

Installation & Use

Do you provide installation services, or do I need to set it up myself?

We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.

Warranty & Returns

Is there a warranty on the products? What does it cover?

Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.

What if the product arrives damaged or there are missing parts?

We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.

Can I return the product if I'm not satisfied or if it doesn't fit my space as expected?

Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.

Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.

Please reach out to us to discuss product specific return policies before purchasing your unit.

Solid Performance

The Tungsten 500 delivers solid performance. It’s powerful and heats up quickly. The design is modern and fits well in our outdoor setup. It’s a bit heavy to move, but overall, a great product.

Best Investment for Patio

Investing in this heater was the best decision for our patio. It provides ample heat, allowing us to enjoy outdoor dining year-round. The construction is robust and it’s very easy to operate. We are extremely satisfied with its performance.

Durable and Reliable

This heater is durable and reliable. It provides consistent heat and is easy to move around. The build quality is top-notch, and it looks great in our backyard. Very happy with this purchase!

Excellent Heat Distribution

The heat distribution from this heater is excellent. It warms up a large area quickly and evenly. The mobility feature is very convenient. Highly recommended for anyone looking to enhance their outdoor area.

Perfect for Outdoor Events

We use this heater for outdoor events and it performs excellently. It heats a large area effectively and looks sleek. The natural gas connection is convenient, and the heat output is impressive. Guests always compliment it.