American Made Grill - Encore 54" Hybrid Grill - Natural Gas-United Backyard

American Made Grill - Encore 54" Hybrid Grill - Natural Gas American Made Grill

American Made Grill

American Made Grill - Encore 54" Hybrid Grill - Natural Gas

SKU : ENC54-NG

ONE TIME INVESTMENT

$9,995.00

$12,900.00

Order On
Mar 22nd

Production
Mar 23rd

Shipped
Mar 26th

Delivered
Mar 26th

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This Product is incredibly high demand across the US.

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Description

Hybrid Encore Grill – Multi-Fuel Flexibility

Charcoal, lump charcoal, wood chunks, natural gas, liquid propane – you name it! With the Hybrid Encore Grill, you get the flexibility of a multi-fuel grill with the power of a champion, beating any single-fuel grill out there. The innovative Multi-Fuel Tray System allows you to grill with any combination of solid fuels, putting creativity in your hands. With a strong 176,000 BTUs of grilling power, you can easily use gas for convenience or to ignite solid fuels in seconds. The Encore Grill is the top performer in any class. The only question is, do you want the 36 or 54-inch model?

Features:

#304 Stainless Steel Construction
16-Gauge Double-Lined Hood w/ Spring Assist
#304 Stainless Steel Full-Width Hood Handle
Adjustable Hood Vents for Heat Control
22,000 BTU Main Burners
14-Gauge #304 Stainless Steel Burners
12-Gauge #304 Burner Covers
Patented 14-Gauge Fuel Trays
Reversible 9-Gauge V-Shaped Cooking Grates
Flame Thrower Ignition
Hybrid, Solid-Fuel Capability
Interior Halogen Cooking Lights
LED Lights Over Each Knob
Heat Zone Separators
Easy-Clean Drip Pan w/ Drain System
Built-In Rotisserie Spit Storage
Built, Factory Tested, and Serviced in the USA
Tested to the ANSI Z21.58 / CGA 1.6
1,687 sq in. Total Cooking Surface
176,000 Total BTUs
Gold Standard Warranty
Cutout Dimensions

Included with every purchase:

Deluxe Vinyl Grill Cover
Rotisserie Kit
Grate Lifting Tools
Stainless Steel Griddle
Drop-In Infrared Sear Burner
Leather Glove Set
Fuel Kit (Wood + Charcoal)
Care Kit

WARRANTY

American Made Grills Warranty Details

General Warranty Information

American Made Grills (AMG) offers a comprehensive warranty covering defects in material and workmanship for their various outdoor grilling products. Known for their robust construction and superior performance, AMG products are backed by a strong warranty policy to ensure customer satisfaction.

Gold Standard Lifetime Warranty

Coverage Period: All AMG products come with a Gold Standard Lifetime Warranty.
What’s Covered: This warranty covers all replacement parts 100% non-prorated. It includes the structural integrity of the grill, burners, cooking grids, and other major components.
Filing a Claim: Customers can file a warranty claim by contacting AMG’s customer service at 1-800-966-8126 or emailing support@americanmadegrills.com. Proof of purchase, photos of the defect, and a detailed description of the issue are required.

Hybrid Grills

Coverage Period: Hybrid grills are included in the Gold Standard Lifetime Warranty.
What’s Covered: The warranty covers the stainless steel construction, burners, and all major components.
Filing a Claim: To file a claim, contact AMG’s customer service with the necessary documentation (proof of purchase, photos, and a description of the defect).

Estate Series

Coverage Period: Estate Series grills are covered by the Gold Standard Lifetime Warranty.
What’s Covered: This includes the stainless steel construction, burners, and all essential parts.
Filing a Claim: Claims can be filed by contacting AMG’s customer service, providing proof of purchase, photos, and a description of the defect.

Atlas Series

Coverage Period: The Atlas Series is also included in the Gold Standard Lifetime Warranty.
What’s Covered: The warranty covers all structural components, burners, and other critical parts.
Filing a Claim: To file a claim, reach out to AMG’s customer service with proof of purchase and details of the defect.

Contact Information

For any warranty claims or further assistance, contact American Made Grills at:

Phone: 1-800-966-8126
Email: support@americanmadegrills.com

This comprehensive warranty information ensures that your customers are fully informed about the warranty policies for American Made Grills products.

SHIPPING POLICY

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

RETURNS & REFUNDS

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

Condition: Products must be in original packaging and re-sellable.
Return Window: File an RMA request within 30 days.
Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

Approval: Returns must be approved by United Backyard.
Form Submission: Complete the RMA form with pictures.
Shipping: Ship approved RMA's within 30 days.

Specific Situations

Damaged Products: Refuse shipment and contact customer service immediately.
Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

Visible Damage: Refuse shipment and contact us with photos.
Concealed Damage: Report within 48 hours with photos.
Missing or Incorrect Items: Report within 48 hours.

Refund Process

Initiation: Request within 30 days of receipt.
Conditions: Return in original condition with all accessories.
Timeline: Refunds processed within 2 business days after inspection.
Bank Processing: May take up to 5 business days.
Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
Exchanges: Follow the return process and place a new order.

Contact Information

Phone: 1 (844) 659-1284
Email: support@unitedbackyard.com

Thank you for choosing United Backyard!

Need help?

Frequently Asked Questions

Order Installation & Use Warranty & Returns

Order

What are the shipping costs associated with the products? Are there any hidden fees?

Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.

Do you ship overseas?

Unfortunately, we currently ship only within the 50 US states.

How long will it take to get my orders?

We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.

Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.

Installation & Use

Do you provide installation services, or do I need to set it up myself?

We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.

Warranty & Returns

Is there a warranty on the products? What does it cover?

Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.

What if the product arrives damaged or there are missing parts?

We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.

Can I return the product if I'm not satisfied or if it doesn't fit my space as expected?

Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.

Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.

Please reach out to us to discuss product specific return policies before purchasing your unit.

Solid Performer

The grill is a solid performer. It heats up quickly and cooks evenly. However, I found the assembly instructions a bit confusing. Overall, I'm happy with the purchase.

Worth Every Penny

I was hesitant because of the price, but this grill is worth every penny. The cooking experience is unmatched, and the hybrid capability is a game-changer.